Please let us know the brand/SKU # and quantity needed so we can check stock availability for you. Please email to customerservcie@LBClightingpro.com.

Please let us know the brand/SKU # and quantity needed so we can check stock and advise lead time for you. Please email to customerservcie@LBClightingpro.com.

Yes, you will be charged at time of order placement. This is to ensure you are in queue for the incoming stock.

As long as item has not been shipped, we can cancel order for a full refund

Sorry but we do not accept check payment at this time. We currently accept payment via credit card (Amex, Visa, Mastercard, Discover) and paypal.

Expedited shipping is available for select items only. Before we can assist further, please let us know the following info:

1. What is the brand/sku# and quantity of the items needed

2. What is the ship address

3. When do you need the items by (please provide date)

Please email to customerservcie@LBClightingpro.com.

If order has been shipped or in-transit to delivery location, we are unable to re-route address. In most cases, if order has not been packed for shipping, we may be able to change ship address. Please contact customerservice@lbclightingpro.com with your Order # and request

Please contact customerservice@lbclightingpro.com with your Order # and a member of our customer service team will assist furthe

Sorry, but we do not offer international shipment at this time. Shipment is currently available within 48 contiguous US only.

We currently do not offer shipment to PO box at this time. Delivery address must be to a residential or commercial address.

Orders are usually shipped via the best method possible which may include USPS, UPS, Fedex, Ontrac, or various freight carriers. We are unable to control method of shipment. If shipment method is a concern for you, please contact customerservice@lbclightingpro.com and we can check if your request can be accommodated.

Shipping is based on the items ordered and the delivery destination. You can add items to your cat and calculate shipping at checkout. FREE Shipping is available to orders $1000 and more. See our Shipping Policy

Please contact customerservice@lbclightingpro.com with Order # and the SKUs and quantities of the damaged items. Please include images of the damaged products and packaging if possible since this will help expedite replacement request. A member of our customer service team will assist you with making replacement request.

Please contact customerservice@lbclightingpro.com with Order # and the SKUs of the wrong items received. A member of our customer service team will assist you with making replacement request.

Before making return request, please review our Return Policy here: https://lbclightingprbestseller.com/pages/returns. If your order qualifies for a return, please contact customerservice@lbclightingpro.com to request a Return Authorization Number (RAN). Please have your Order # along with the SKU # and quantities of the items you need to return.

Please contact customservice@lbclighting.com with your Order # and a member of our customer service team will assist you further. Please check that the shipping address on the order is correct. If shipping address is incorrect due to customer error (i.e. missing suite #, mistyped address or zip code, etc), there may be a fee to re-ship items.

If tracking shows delivered but you have not received your package:

• Please check ship address on the order to make sure it is correct
• The carrier may have placed it in another location: please check your mailbox, porch, garage, exterior doors or other locations that package could be placed
• Check with others to see if they have accepted the package (i.e. other members of the household, other people in the office, front desk, etc)
• In some cases, items may show delivered on the website but actual delivery may be later. If you still have not received delivery in 3 days after the posted date, please contact customerservice@lbclightingpro.com for further assistance.

If you are waiting for a refund after making a cancellation request, please allow up to 72 hours for refund to be issued to your account. If you are waiting for a refund on returned items, please allow up to 10 business days for refund to be issued (since items have to be inspected by the warehouse) after receipt of return. If you do not receive a refund after 10 business days, please contact customerservice@lbclighitngpro.com.

If your refund has been issued by LBCLightingPro but it has not showed up on your credit card statement, please contact your credit card company for further details. Please note it may take 1 or 2 billing cycles for refund to show up on your statement depending on your credit card company.

Please contact customerservice@lbclightingpro.com for further assistance. Please have your Order # and the item/quantities that were damaged. Please provide images of the packaging and damaged items if possible since this will help expedite your replacement request.

Please contact customerservice@lbclightingpro.com for further assistance. Please have your Order # and the item/quantities of the defective items. Please also provide description of defects along with images if possible since this will help to expedite your replacement request.

Please contact customerservice@lbclightingpro.com for further assistance. Please have your Order # and item/quantities that you with to request for credit. Please provide images of the damage/defective if possible since this will help to expedite your credit request.

Please contact customerservice@lbclightingpro.com for further assistance. Please have your Order # and item/quantities that you need replacements for.

You can sign-up for our free trade program on our website at the following link: https://lbclightingprbestseller.com/pages/trade-program-b2b-registration. You can also email customerservice@lbclightingpro.com so we can assist with trade account set up.

Yes, we can drop-ship to your customer (within 48 contiguous US). Applicable shipping charges will be applied to delivery location.

Yes, we normally ship with packing slip only (which does not show prices).

Blind shipment is available for select items only and there will be additional charge. Please email customerservice@lbclightingpro.com with your request.

You can fill out the form here: https://lbclightingprbestseller.com/pages/tax-exemption-request or submit a copy of your resale permit to customerservice@lbclightingpro.com. Once information received, we will set you up with a resale account. Please allow up to 24-48 hours to process request.

Minimum quantity is not required to get trade discount, but we do offer further discount for volume orders. If you would like a quote, please submit request to Quote Request.

Sorry, but we do not accept terms at this time. Payment is required at time of order processing.

Yes, you can submit a PO to us but it is not required for order placement. Please note that payment is required at time of order processing.

Please let us know the brand/model# of the fixture you currently have, and we can check for compatible options. Meanwhile, you can view our selection of Smart Lighting Controls here: Smart Wiring Devices & Controls

Fixtures with warm dim technology allow LED lights to dim down to a warmer color temperature. The ranges vary depending on manufacturer but it’s usually 3000K – 1800K. This dimming mimics the dimming of halogen or incandescent bulbs which provides that gradual amber glow.

Line voltage is usually the standard 120V. Fixtures that are line voltage can usually be wired directly to the junction box. Low voltage fixtures are usually 12V or 24V and require a transformer/driver to operate.

Trims used in the shower need to be wet location listed and usually have a lens. Please let us know the brand/model# of the trim you wish to use and we can verify.

Most fixtures have a switch on the driver that will allow you to change the color temperature before installation. Please refer to individual installation sheets for instructions on how to adjust the CCT.

All of our products are covered by the manufacturer’s warranty. Please note that warranty terms, coverage, claim requirements, and procedures vary by manufacturer.

If you experience an issue with a product, our team can help guide you through the warranty process. Depending on the manufacturer, you may be asked to provide proof of purchase, product information, photos, videos, or other documentation before a claim can be reviewed.

Because each manufacturer manages warranty claims according to its own policies and procedures, processing times and available remedies may vary.

If a recently installed fixture is no longer working, please contact our Customer Service at customerservice@lbclightingpro.com to request assistance. To help us expedite the issue, please provide your order number, item number, date of installation, and a description of the problem. Photographs or video documentation may also be requested. Once the information has been received, our team will forward to the manufacturer for evaluation.

They can then determine whether troubleshooting, replacement parts, product replacement, or another warranty remedy may apply in accordance with the applicable warranty terms and conditions.

If you have already submitted a warranty claim and have not received an update, please contact our Customer Service at customerservvice@lbclightingpro.com with your claim number, order number, or other relevant information.

We’ll check the status of your claim and provide an update. We also recommend checking your spam or junk folder in case a previous response was filtered there.